Attentive staff made our stay enjoyable.

Room was excessively noisy due to traffic outside.

Recommend for a quick trip

Friendly staff, comfortable bed, the food in the bar was lovely and well priced, perfect for a relaxing stay, and the location is conveniently close to the bus station for exploring nearby attractions.

Couldn't find any faults at all.

good stay but room could use some updates

The communication from all staff impressed me, showcasing their dedication to service. The dining options exceeded expectations, particularly with the provision for vegan meals.

Had a lovely stay. The food was excellent, and the short stroll to the nearby fabric shops was a real treat!

The room was warm and cozy—comfy bed that made for a good night’s sleep. A bit dated, but honestly, it didn’t bother me too much. Spacious parking and a nice bar area nearby were pluses. The bathroom could use some updates, but everything was clean. good value for money with friendly staff.

Perfect for couples looking for a warm escape

The breakfast was superb, exactly what we needed.

It wasn't exactly the cheapest place, but you get what you pay for.

we stayed for 2 nights n the location was good, we had a nice clean room n the customer service was spot on. kerry at the reception helped us switch rooms when we had issues, so big ups to her! the wifi was good n it was super quiet at night which helped us sleep really well. also, good parking space too!

room 2 was kinda substandard, so definetly avoid that one. breakfast menu looked appetizing but we didn't get to try it out.

The staff exhibited friendly and helpful service throughout, making a stressful situation much more manageable. The twin room we stayed in was clean overall, while the location was ideal for attending a nearby wedding. Unfortunately, the smoke smell in the annex was overwhelming, and the absence of basic amenities like toilet paper at check-in was disappointing. the communal areas showed serious signs of neglect, which overshadowed the positive aspects of our stay.

I enjoyed my stay. The staff provided excellent service. The room was clean and well-equipped. The location was convenient for my needs. The dining experience was delightful.

great central spot for parks and tasty dining options

During my stay, I found the staff incredibly welcoming and I was pleasantly surprised by the tasty meals offered on-site, making it easy to enjoy the local cuisine without having to venture far. also, I loved that Queen's Gardens was just a short stroll away, perfect for a peaceful walk amidst nature.

The charming decor made me feel like I was visiting a lovely friend's home, with every corner whispering stories of warmth and nostalgia. It was so accessible, too, making my stay worry-free and delightful!

Additional seating in common areas would be helpful.

The stay was pleasantly surprising, given the central location and cleanliness of the double room, which had a very comfy bed. Off-road parking added convenience, and the staff were friendly and accommodating. Dining options included delicious burgers, although we missed out on breakfast during our brief stay. A little more character in the room décor would have elevated the experience.

Just a solid selection for a weekend getaway in Stoke-on-Trent with good price-quality ratio. The home-cooked food was really tasty and reminded me of home cooking. Consider arriving early to maximize your time and enjoy the amenities.

The Borough Arms Hotel features charming decor, making it feel warm and welcoming. The staff was incredibly helpful, ensuring easy access around the hotel, which was especially comforting for me as a senior traveler.

Additional seating in common areas would be beneficial.

The food was truly delicious, and the staff were generally friendly and accommodating. Some areas could use updates, like the bathroom, which looked dated. our time felt pleasant overall, especially with a nice restaurant atmosphere and good service.